VERTEX technical service "Quickly and Efficiently"

Lifting equipment market in Russia is developing more and more dynamically, and timely maintenance and service of the lifts plays an important role.

VERTEX is a leader on the market of lifting equipment in Russia, in addition to the sale and rent of lifting equipment, the company offers technical support and service of articulating, scissor and telescopic lifts.

Artem Nebolsin (the Head of technical department in VERTEX) speaks about service:

- Artem, let's denote the main task of VERTEX service department.

The goal of our service department is to organize a smooth and safe operation of lifting equipment and therefore to increase the efficiency of the work carried out with its help. The lift for the client's business is a tool for its profit. Accordingly, if this tool does not bring profit, it yields losses.

- How does VERTEX service department solve this problem?

First, we try to minimize a sudden failure of any node of lifting equipment, and as a consequence, unplanned machine downtime. This is achieved through the timely maintenance of lifting equipment and control of its technical condition. As a result of maintenance work we perform operative repair without stopping the machine for a long time.

Secondly, in the course of maintenance work, we get full information on the technical condition of the client’s lift and therefore, if necessary, can prepare high-quality spare parts and plan for work on their replacement in advance.

- Due to what can VERTEX service team qualitatively monitor the technical condition of machines, diagnose and fix faults of lifting equipment?

As you know, the right people in the right job can solve any problem: first of all, the solution of tasks would be impossible without the team of qualified personnel. Our engineers have extensive experience with lifting equipment. Much attention is paid to training and maintaining the skills of VERTEX service engineers. Specialists are trained at the manufacturer’s facilities in Belgium, Holland, Great Britain, Italy, Germany, Czech Republic and other countries. Technical trainings and seminars are monthly held at our own warehouses and workshop.

The second important component is the speed of response to customers’ problems. It can be provided due to the mobility of our service teams. VERTEX service managers have cars equipped with everything necessary for a rapid diagnosis and repair of lifts.

- How fast do you respond to the client’s request and how far are you ready to provide service to?

We try to go to the client on the day of the application, because the consequences of failure of lifting equipment may be different. If necessary, our mobile brigade can come both at nighttime and on weekends.

With regard to the geography of equipment serviced, VERTEX equipment is in Khabarovsk, on the Yamal Peninsula and even gold mills of Verkhoyansk Range, the delivery to which is possible only by helicopter. We provide service to the lifting equipment in Kazakhstan, almost on the border with China. Not to mention the central part of Russia, which has been serviced by our company for a while already.

If the repair of the equipment at the customer’s premises is not possible, we are ready to evacuate the lifting equipment to carry out the necessary repair work at our facility.

- Do you carry out repairs and supply spare parts for any lifting equipment?

Basically we work with the leading brands on the market of lifting equipment: JLG, Genie, Haulotte, Palazzani, Niftylift, PB, Snorkel, OMME lift, Dino lift, Valla mobile cranes, etc. We are ready to supply any spare parts for them, as they are available in stock in Russia. However, we won’t let down the customers with very exotic models of equipment either: as far as possible we repair such equipment and search for its spare parts- for that purpose there is an import department in VERTEX company.

- What about the prices for your services and spare parts?

For the main brands, perhaps we have the best prices on the market. As for services, we also have the best price-to-quality ratio. Our customers are satisfied.

- So, how is VERTEX service department different from similar services of other companies?

- Our specific features are a comprehensive approach, the speed of respond, the work for prevention of failure of equipment, only highly skilled professionals and prompt delivery of high-quality spare parts, operation with safe and fully operable equipment.